Question 1

Payments accepted?

Accepted Answer

We accept cash, check and all major credit cards.

Question 2

Cancellation policy?

Accepted Answer

We understand things come up suddenly. If it's necessary to cancel or skip your scheduled cleaning, we request a 24-hour notice. We don't charge a lockout fee unless it is a recurring issue.

Question 3

Do I need to be home when you're here?

Accepted Answer

It is entirely up to you! We are fine either way.

Question 4

Do you have a pet policy?

Accepted Answer

We are fine with Fido or Tigger, as long as they don't mind us!

Question 5

How do you enter my home?

Accepted Answer

However you feel most comfortable! You can leave the door open, provide us with a code, hide a key outside or provide us with a key to keep in our secure lockbox. The key tag has a random number on it, rather than your name or address.

Question 6

What should I do before your arrival?

Accepted Answer

So that we can be as efficient as possible, we ask that you pick up clothing and other household items prior to our arrival.

Question 7

Do I need to provide cleaning products or vacuums?

Accepted Answer

No, we come equipped with all the necessary supplies.

FAQ