FAQ | Simply Maid

Payments accepted?

We accept cash, check and all major credit cards.

Cancellation policy?

We understand things come up suddenly. If it's necessary to cancel or skip your scheduled cleaning, we request a 24-hour notice. We don't charge a lockout fee unless it is a recurring issue.

Do I need to be home when you're here?

It is entirely up to you! We are fine either way.

Do you have a pet policy?

We are fine with Fido or Tigger, as long as they don't mind us!

How do you enter my home?

However you feel most comfortable! You can leave the door open, provide us with a code, hide a key outside or provide us with a key to keep in our secure lockbox. The key tag has a random number on it, rather than your name or address.

What should I do before your arrival?

So that we can be as efficient as possible, we ask that you pick up clothing and other household items prior to our arrival.

Do I need to provide cleaning products or vacuums?

No, we come equipped with all the necessary supplies.